The College’s mandate is to ensure that patients receive quality medical care, and that they are safe and protected when they are treated by licensed physicians. By following the requirements of the Health Professions Act, the College has established procedures for:
managing public complaints and concerns
adjudicating complaints about care provided by physicians registered with the College
adjudicating complaints about the conduct of physicians registered with the College
The College has a range of options available in resolving complaints. These include (but are not limited to):
providing remedial advice through written correspondence
requiring a mandatory interview with College staff
placing limits and conditions on a physician’s practice
removing a physician from practice
The goal of the complaints process is to take appropriate action necessary to ensure that patient safety is not being compromised in any way.
In order to fulfill its regulatory mandate, the College is authorized through legislation to access patient records in order to adjudicate complaints or to evaluate the quality of care provided by a College registrant. In the absence of specific direction to the contrary, it is the College’s position that consent to access patients’ personal records is implied when the patient initiates a complaint and asks the College to adjudicate the matter.
Reasons for complaintsGenerally, a patient or member of the public may file a complaint for any of the following reasons:
inadequate treatment or care of a medical condition
inappropriate or unprofessional conduct
concerns of an intimate or sexual nature
For more information on specific concerns, please refer to the following professional standards and guidelines: